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On-time rate
Every milestone with a plan baseline due date before the reporting cutoff, including earlier months, counting those completed on or before that due date. Incomplete or late milestones are misses.
Scope: Customer Platform · Show all programmes
As of 20 Oct 2026 (cutoff)
Definition and formula
Definition v1
- Formula
- On-time rate = Met ÷ Due (all milestones due before the cutoff; numerators and denominators pooled, never averaged)
- Target
- 90%
- Thresholds
- · No status threshold — target only
Comparison and source
Previous month and the systems behind the number.
- Previous month (Sept 2026)
- 78% → 75%
- Data source
- Delivery tracking (main)Loaded at09:58Data as of20 Oct 2026
Provenance and audit
Where this number came from, and which published versions produced it.
Quality: Complete — All records in scope contributed.
- Reporting cutoff
- 20 Oct 2026
- Last calculated
- 20 Oct 2026, 10:00
- Definition version
- Definition v1
- Threshold version
- Not applicable
- Plan baseline version
- Plan baseline v1, Plan baseline v2
- Configuration version
- Version 1
- Contributing records
- 20
- Records excluded
- 0
- Delivery tracking (main) · batch DT-MAIN:initial (version 1) · Loaded at 2 minutes ago · Data as of 20 Oct 2026
Full provenance for each record is on its record page.
Contributing records
These records reproduce the total. Met / Due.
| Record | Project | Met / Due | Detail |
|---|---|---|---|
| Customer data platform milestone 25DT-MAIN · DT-301-M025 | Customer data platform | Met | Due 5 Apr 2026 · Completed 4 Apr 2026 |
| Customer portal milestone 26DT-MAIN · DT-302-M026 | Customer portal | Met | Due 12 Apr 2026 · Completed 11 Apr 2026 |
| Contact centre integration milestone 27DT-MAIN · DT-303-M027 | Contact centre integration | Met | Due 18 Apr 2026 · Completed 17 Apr 2026 |
| Customer data platform milestone 28DT-MAIN · DT-301-M028 | Customer data platform | Met | Due 6 May 2026 · Completed 5 May 2026 |
| Customer portal milestone 29DT-MAIN · DT-302-M029 | Customer portal | Met | Due 13 May 2026 · Completed 12 May 2026 |
| Contact centre integration milestone 30DT-MAIN · DT-303-M030 | Contact centre integration | Met | Due 19 May 2026 · Completed 18 May 2026 |
| Customer data platform milestone 31DT-MAIN · DT-301-M031 | Customer data platform | Met | Due 7 Jun 2026 · Completed 6 Jun 2026 |
| Customer portal milestone 32DT-MAIN · DT-302-M032 | Customer portal | Missed | Due 14 Jun 2026 · Completed 3 Jul 2026 |
| Contact centre integration milestone 33DT-MAIN · DT-303-M033 | Contact centre integration | Met | Due 20 Jun 2026 · Completed 19 Jun 2026 |
| Customer data platform milestone 34DT-MAIN · DT-301-M034 | Customer data platform | Met | Due 8 Jul 2026 · Completed 7 Jul 2026 |
| Customer portal milestone 35DT-MAIN · DT-302-M035 | Customer portal | Missed | Due 15 Jul 2026 · Completed 18 Jul 2026 |
| Contact centre integration milestone 36DT-MAIN · DT-303-M036 | Contact centre integration | Met | Due 21 Jul 2026 · Completed 20 Jul 2026 |
| Customer data platform milestone 37DT-MAIN · DT-301-M037 | Customer data platform | Met | Due 9 Aug 2026 · Completed 9 Aug 2026 |
| Customer portal milestone 38DT-MAIN · DT-302-M038 | Customer portal | Missed | Due 16 Aug 2026 · Completed 19 Aug 2026 |
| Contact centre integration milestone 39DT-MAIN · DT-303-M039 | Contact centre integration | Met | Due 22 Aug 2026 · Completed 21 Aug 2026 |
| Customer portal milestone 40DT-MAIN · DT-302-M040 | Customer portal | Missed | Due 10 Sept 2026 · Completed 13 Sept 2026 |
| Contact centre integration milestone 41DT-MAIN · DT-303-M041 | Contact centre integration | Met | Due 20 Sept 2026 · Completed 19 Sept 2026 |
| Customer data platform milestone 42DT-MAIN · DT-301-M042 | Customer data platform | Met | Due 7 Oct 2026 · Completed 6 Oct 2026 |
| Data model signed offDT-MAIN · DT-301-M043 | Customer data platform | Met | Due 15 Sept 2026 · Completed 14 Sept 2026 |
| Portal accessibility auditDT-MAIN · DT-302-M044 | Customer portal | Missed | Due 4 Oct 2026 · Completed — |
Exclusions
Records held for review, not linked to a project, not in USD, or without an approved budget.
Nothing excluded this month.