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Customer portal
Accountable owner: Tom Reyes · Part of Customer Platform · Plan baseline v2 · As of 20 Oct 2026
Status is reported for the whole programme, never per project.
- · overdue milestone
- · high risk
- · overspend > 5%
Budget and forecast
Forecast final cost against approved budget, pooled over the projects in view. Actual spend is reported separately and is never part of the variance.
Contributing metrics
Each metric opens scoped to this project.
- Forecast over / under budget · Definition v1
- On-time rate · Definition v1
- Overdue milestones · Definition v1
- Blocked work · Definition v1
- High risks · Definition v1
Milestones
Met / Due: 2 / 7. Due dates come from the plan baseline in effect at the cutoff.
| Milestone | Project | Owner | Plan baseline | Due | Completed | Flags | Days overdue |
|---|---|---|---|---|---|---|---|
| Portal accessibility audit | Customer portal | Tom Reyes | v1 | 4 Oct 2026 | — | Overdue | 16 |
| Customer portal milestone 26 | Customer portal | Tom Reyes | v1 | 12 Apr 2026 | 11 Apr 2026 | — | |
| Customer portal milestone 29 | Customer portal | Tom Reyes | v1 | 13 May 2026 | 12 May 2026 | — | |
| Customer portal milestone 32 | Customer portal | Tom Reyes | v1 | 14 Jun 2026 | 3 Jul 2026 | — | |
| Customer portal milestone 35 | Customer portal | Tom Reyes | v1 | 15 Jul 2026 | 18 Jul 2026 | — | |
| Customer portal milestone 38 | Customer portal | Tom Reyes | v1 | 16 Aug 2026 | 19 Aug 2026 | — | |
| Customer portal milestone 40 | Customer portal | Tom Reyes | v1 | 10 Sept 2026 | 13 Sept 2026 | — |
Blocked work
Tasks waiting on this, by severity then age.
- MediumAccessibility fix batchCustomer portal · Tom Reyes · Waiting on vendor · blocked 2 days · Tasks waiting on this: 0
High risks
Risk score (likelihood × impact) ≥ 15, open at the cutoff.
No high risks