Demo — fictional data. Sources are simulated.
Programme Oversight
Role:Helen Carter — LeaderDemo date: 20 Oct 2026, 10:00
← Back to Customer Platform

Records not loaded — Delivery tracking (second instance)

Connection lost. Figures on this page do not include the latest data from Delivery tracking (second instance) (DT-C). Use Retry on this source in Administration → Data sources.

Contact centre integration

Accountable owner: Sven Olsen · Part of Customer Platform · Plan baseline v2 · As of 20 Oct 2026

Programme statusAmber

Status is reported for the whole programme, never per project.

  • · overdue milestone
  • · high risk
  • · overspend > 5%

Budget and forecast

Forecast final cost against approved budget, pooled over the projects in view. Actual spend is reported separately and is never part of the variance.

Loaded at02:00Data as of19 Oct 2026
Approved budget1,600,000USD
Forecast final cost1,760,000USD
Forecast over / under budget+160,000USD10% of approved budget
Actual spend to date1,200,000USDNot included in the variance
Includes 1 of 1 projects
Actual spend · As of 20 Oct 2026Includes 1 of 1 projects

Contributing metrics

Each metric opens scoped to this project.

Milestones

Met / Due: 6 / 6. Due dates come from the plan baseline in effect at the cutoff.

Loaded at09:58Data as of20 Oct 2026
Includes 1 of 1 projects
MilestoneProjectOwnerPlan baselineDueCompletedFlagsDays overdue
Contact centre integration milestone 27Contact centre integrationSven Olsenv118 Apr 202617 Apr 2026—
Contact centre integration milestone 30Contact centre integrationSven Olsenv119 May 202618 May 2026—
Contact centre integration milestone 33Contact centre integrationSven Olsenv120 Jun 202619 Jun 2026—
Contact centre integration milestone 36Contact centre integrationSven Olsenv121 Jul 202620 Jul 2026—
Contact centre integration milestone 39Contact centre integrationSven Olsenv122 Aug 202621 Aug 2026—
Contact centre integration milestone 41Contact centre integrationSven Olsenv120 Sept 202619 Sept 2026—
Contact centre go-liveContact centre integrationSven Olsenv18 Nov 2026——

Blocked work

Tasks waiting on this, by severity then age.

No blocked work

High risks

Risk score (likelihood × impact) ≥ 15, open at the cutoff.

No high risks